CasinoBest FAQ — Answers to the Most Asked Questions

Changing your mobile number involves a more secure process — since this number is used for OTP verification and payment confirmation, it cannot be updated directly from Settings and requires support assistance.

Steps:

1. Contact support via Live Chat or email and let them know you want to change your mobile number.
2. For identity verification, you'll need to provide your name, date of birth, and NID number — the same details you submitted during registration.
3. Once verification is complete, a confirmation OTP will be sent to your old number (provided it is still active).
4. Once you enter the OTP, the new number will be added and a verification OTP will also be sent to that number.

If the old number is completely inactive, the process may take a little longer — in that case, a scan of your NID or passport may be required. The entire process is usually completed within 24 hours.

To change your name or email, go to Settings → Profile and update it directly — no need to contact support.

CasinoBestoffers two features in one — real-time scores and live streaming for selected events.

Live Scores: Once logged in, the sports section updates scores, overs, wickets, and goals in real time for all ongoing matches. Live scores for cricket, football, tennis, basketball, and all major sports are available here.

Live streaming: Live video streaming is available for select matches — typically major international tournaments and European football leagues. To access streams, your account must have an active balance or a deposit made within the last 24 hours.

For matches with a stream available, you'll see a camera icon on the event page — click it to start watching live. The same feature works on the mobile app.

During live betting, you can follow the score and stream side by side on the same page — making it much easier to decide your next move.

CasinoBest' policy allows one account per person — however, two different people living in the same household can each maintain their own account, as long as those accounts are genuinely registered under separate individuals.

However, there are a few things to keep in mind:

A separate mobile number is required: Each account requires a unique mobile number. You cannot open two accounts with the same number.

Separate KYC details: Each person must submit their own NID or passport for verification. One NID cannot be used to verify two separate accounts.

Separate payment methods: If you both use the same bKash number, you may run into issues at withdrawal. It's safer for each person to deposit and withdraw using a bKash account registered in their own name.

Running two accounts from a single device is technically possible — but you'll need to log out and log back in under the other person's account each time. The system monitors how multiple accounts are used from the same device, so as long as everything is registered with accurate information, there's no issue.

CasinoBestrequires KYC verification before your first withdrawal — this is a legal requirement and also helps keep your account secure.

What you'll need:

1. Proof of identity (any one of the following): National ID (NID) — photos of both front and back. Or a valid passport — a photo of the data page.

2. Proof of address (optional, but may be required for large withdrawals): A photo of a bank statement or utility bill clearly showing your name and address.

Photo requirements: The photo must be clear, showing all four corners of the document with no blurring or cropping. JPG or PNG format, maximum 5 MB.

Where to submit: Account Settings → Identity Verification → Upload File. Or you can send them directly via the support chat.

How long it takes: Verification is typically completed within 24 to 48 hours. During busy periods, it may take up to 72 hours. Once verified, you'll receive an email or SMS notification. If there's any issue, the support team will reach out to you.

Yes, CasinoBesthas several tools to address exactly this — and you can set them up yourself, no need to contact support.

Deposit Limit: Go to Account Settings → Responsible Gaming → Deposit Limit. Set the maximum amount you can deposit on a daily, weekly, or monthly basis. For example, setting a monthly limit of ৳5,000 means you won't be able to deposit more than ৳5,000 in total that month.

Lowering a limit Takes effect immediately. To increase a limit a 24-hour waiting period applies — this protects you from impulsive spending in the heat of the moment.

Loss limit: You can also set a loss limit for a given period. Once that limit is reached, betting will be automatically stopped.

Cooling-off period: You can take a break anywhere from 24 hours up to 6 months. During this period, logging in will not be possible.

For more details Responsible Gaming page — it has a full guide to all available tools.

CasinoBest' displays odds in decimal format by default — the easiest format to understand.

How decimal odds work:

If the odds are 2.50, meaning if you bet ৳100 and win, your total return will be ৳250 (৳100 × 2.50). Your profit will be ৳150. Simple calculation: Stake × Odds = Total return।

Odds of 1.50 means lower risk but lower return — this team is considered more likely to win. Odds 4.00 means higher risk but higher potential return.

Change format: If you prefer, you can change the format in Settings. Fractional or American (+/-) formats are also available.

Fractional example: 3/2 means a ৳2 bet wins ৳3 profit — giving you a total return of ৳5.

American example: +150 means a ৳100 bet wins ৳150 profit. -150 means you need to bet ৳150 to win ৳100 profit.

For newcomers, decimal format is the easiest to understand. Betting pagehas a more detailed guide on odds.